FAQ's

Vintoba - Frequently Asked Questions (FAQ)

1. What is Vintoba?

Vintoba is a U.S.-based online store offering innovative kitchen gadgets and modern home essentials. We focus on quality, functionality, and smart design — making everyday tasks easier, faster, and more enjoyable.

2. Where are Vintoba products shipped from?

We partner with trusted fulfillment centers in the United States, Europe, and Asia.
Most U.S. orders are shipped from domestic U.S. warehouses for faster and more reliable delivery.

3. How long does delivery take?

Standard U.S. delivery generally takes 7–15 business days, depending on your location and product availability.

Delivery includes:

Handling Time: 1–3 business days
Transit Time: 6–12 business days

A tracking number will be emailed once your order ships.

4. What is your return policy?

We offer a 30-day return policy on most items.
To start a return or exchange, contact us at support@vintoba.com within 30 days of delivery.

Items must be:

Unused
In original packaging
Accompanied by proof of purchase

5. How can I contact customer support?

Our support team is ready to help!

📧 Email: support@vintoba.com
📞 Phone: +1 (831) 249-8342

Support Hours: Monday–Friday, 9 AM–5 PM (PST)
We typically respond within 24 hours.

6. How do I track my order?

Once your order has shipped, you’ll receive a tracking email.
You can also track your order by logging in to your Vintoba account:

My Account → My Orders

7. Do you ship internationally?

Yes! We offer international shipping to many countries.
Delivery times vary by location and may be affected by customs processing.

Some countries may require import duties or VAT, depending on local regulations.

8. Can I change or cancel my order?

If you need to cancel or change your order, please contact us immediately at support@vintoba.com.

Orders that have already shipped cannot be modified or canceled, but you may request a return once delivered.

9. What payment methods do you accept?

We accept the following secure payment methods:

✔ Visa
✔ Mastercard
✔ American Express
✔ Discover
✔ Diners Club
✔ JCB
✔ Apple Pay
✔ Google Pay
✔ Shopify Payments (powered by Stripe)

All payments are processed securely with SSL encryption.

10. What should I do if my product arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect product, please contact us immediately with photos of the issue at support@vintoba.com.

We will quickly arrange a replacement or refund.